Penerapan Pelayanan Kesehatan Sistem Komunikasi Rujukan Public Safety Center 119 di Puskesmas Janjiangkola Kabupaten Tapanuli Utara Provinsi Sumatera Utara Tahun 2024

The Public Safety Center (PSC) 119 Referral Communication System at JanjiangkolCommunity Health Center is one of the emergency referral communication systems in North Tapanuli Regency and has been in use since 2016. The objective was to
determine the implementation of the PSC 119 referral communication system in health services at Janjiangkola Community Health Center. The method used was a qualitative
approach with a descriptive case study design that required research rigor and credibility testing through source and method triangulation techniques. This study involved seven informants and discussed four themes : implementation of PSC 119, accessibility, human resources, and perception of illness. Interviews with seven informants revealed no problems in three of the four themes, except accessibility. Access to the implementation of PSC 119 in the Janjiangkola Community Health Center area is still difficult due to the area's difficult to reach due to its geographical location, limited number of ambulance units, and limited health workers with maternal and neonatal emergency certificates, which can affect the effectiveness of the PSC 119 application. The selected informant subjects included health workers, PSC 119 officers, and patients in the Janjiangkola Community Health Center area. Conclusion The implementation of PSC 119 in the Janjiangkola Community Health Center is still ineffective and requires strong cooperation and commitment between health workers and other parties.
Keywords : Referral Communication System, PSC 119, Janjiangkola Community
Health Center