Manajemen Asuhan Keperawatan Medikal Bedah Yang Service Excellent Pada Pasien Tn. S Dengan Penyakit Pneumonia Di Ruangan RA.5 Kementerian Kesehatan RS Adam Malik Tahun 2025

Pneumonia is a lower respiratory tract infection that can cause impaired gas exchange and therefore requires comprehensive nursing care. Objective: This study aims to describe medical-surgical nursing care using a service excellent approach in a patient (Mr. S) with pneumonia in Room RA.5 of RSUP H. Adam Malik in 2025. Methods used was a case study applying the nursing process, which includes
assessment, nursing diagnosis, planning, implementation, and evaluation. The assessment results showed that the patient experienced shortness of breath, productive cough, increased respiratory rate, and decreased oxygen saturation. The nursing diagnoses identified were ineffective airway clearance and impaired gas exchange. Nursing interventions were carried out through positioning the patient in a semi-Fowler position, deep breathing exercises, collaboration in
oxygen therapy, monitoring vital signs, and providing health education to the patient and family by applying the principles of service excellent. The evaluation showed an improvement in the patient’s condition, indicated by reduced shortness of breath and increased oxygen saturation. In conclusion, the application of medical-surgical nursing care with a service excellent approach can improve the quality of nursing services and support the recovery process of pneumonia patients.
Keywords: Medical-Surgical Nursing CarePneumonia,Breathing, Service Excellent.