Manajemen Asuhan Keperawatan Keluarga Yang Service Excllent Pada Ny. A Dengan Diabetes Melitus Di Desa Bangun Rejo Kecamatan Tanjung Morawa Kabupaten Deli Serdang Provinsi Sumatera Utara Tahun 2025

Diabetes mellitus is a chronic disease characterized by elevated blood glucose levels (hyperglycemia). Its prevalence continues to rise globally. In 2019, there were 463 million cases (9.3%), projected to increase to 590 million (10.5%) by 2030 and 783.2 million (12.2%) by 2045. In Indonesia, 19.5 million cases were reported in 2023, and this number is expected to reach 28.6 million by 2045, placing Indonesia among the top five countries with the highest prevalence (Ministry of Health, 2024). Purpose: This study aimed to implement family nursing care management with service excellence for Mrs. A, a patient with diabetes mellitus in Bangun Rejo Village, Tanjung Morawa Subdistrict, Deli Serdang Regency, North Sumatra. The research applied a qualitative method: with a descriptive case study
approach on a single patient. Results: Family nursing care was carried out over three days, following the nursing process stages: assessment, diagnosis, intervention, implementation, evaluation, and documentation.The assessment
revealed fatigue with a blood glucose level of 256 mg/dL. Nursing diagnoses identified included knowledge deficit, unstable blood glucose levels, and healthrisk behavior. After educational interventions, two diagnoses were resolved, while one was continued by local healthcare providers. In conclusion: educational interventions improved the family’s knowledge of diabetes mellitus, enabling them
to recognize, manage, and accept information about the disease. The patient is expected to maintain blood glucose within normal limits through regular use of insulin /medications, supported by continued nursing care to enhance health-related behaviors.
Keywords: Nursing Care, Family, Diabetes Mellitus, Service Excellence